As the first company store to unionize, this is symbolically significant, however, the long term impact is still yet to be determined. There’s no question that the balance of power has been shifting to workers, and one of the ways they are collectively expressing this is through unionization. I have no doubt that other non-union workers may be encouraged or inspired to unionize as a result, but again it’s hard to say what the bigger impact of all this will be.

The decision is symbolic, but very symbolic. Unfortunately, it could be the cause of more store closures. Unions work best (for the workers) when conditions are awful and management’s options are limited. These days, closing a retail location is an option that we’re seeing to much of, and the unions could hasten closings or make them more appealing.

It’s about time. It took a pandemic, some government help and a logistics logjam, but an avalanche of issues like those and more have suddenly given the worker some leverage. Having said that, in this instance, I’m not sure how the “one store” element makes any difference unless it’s the spark that the other 20,000 needed. Besides that, of every company out there, I always thought Starbucks was pretty revered for the way they treated their employees. Insurance, tuition, time off, etc. But who knows, that may all have been PR. Starbucks workers face more stress than any retail floor associate I’ve ever seen and deserve to be treated accordingly.

There is a very significant message here. Consider the political trends of this former very red city. In the last mayoral election, the write-in candidate (incumbent) beat the candidates from the other two parties. Also look at the demographics of the Starbucks workers. They are the next generation.

Also consider what is happening with Amazon workers. In very red Alabama and Staten Island, NY, the movement is strong and may result in unionization. Trends start with small steps that gain momentum. I believe that is what we are seeing here.

Lastly, consider the trend of income inequality in the U.S. It has exploded over the last 50 years and not to any workers’ benefit.

Starbucks’s comments include all the things they knew or now know were issues that they had failed to correct. A labor attorney once told me that employees don’t work for a union they vote against management. This appears to be a classic case where that was true. If Starbucks learns and addresses these issues elsewhere they will find less enthusiasm for unionization.

Well, I have to say that the Starbucks I frequent has some of the nicest and longest term baristas I have met. But there is a grumble in the coffee shop: No, not about customers. One barista I have had an acquaintanceship with for a number of years vented to me that “it used to be fun here.” Then I was told to look at the people behind the counter and how they ran just to make and deliver the morning orders to waiting customers in the store. And then this veteran’s story continued: “it used to be fun but, really, not so much now.” His final statement was: “I don’t think the company sees what is happening with us and how we deliver. It’s not that easy, or fun.” Looks to me like some associates would welcome a vote.

This is an extremely significant decision, and it will likely pave the way for many other employees at other companies to want the same for themselves. With all the labor shortages and minimum wage debates, this is a chance for retail employees to feel heard and valued.

Let’s be clear, this is not Norma Rae or the aftermath of the Triangle Shirtwaist Factory fire. These are people doing a job in a company that has taken great strides to make things good for employees. I don’t really see what good comes from it in the long term. What does surprise me is this is in a very red area of New York which I would think would be traditionally anti-union. So the big question: is this a trend or a one-off? We’ll have to see.

The unionizing in the one store might spawn a trend at Starbucks and, eventually, other places. The tricky part is that some stores are privately owned and some are corporate. Some are stores within a store, and even owned by the store itself. Starbucks corporate management has always positioned the brand as being employee-friendly, open-minded, and “liberal.” If employees attempt to unionize, there might be resentment at corporate headquarters.

With the current labor shortage environment, as it is, many Starbucks locations are open limited hours and are having to close unexpectedly when even one or two employees don’t show up and cannot be replaced. Unions, it would seem, will make business even more difficult for Starbucks.

One success does not a groundswell make, but there is no question that the pump is primed for an innovative 21st century union movement. The problem is most unions have a decidedly 19th century view of the world. That said, it’s plausible that somebody in the labor organizing will recognize the need for new tactics, new issues, and new strategies and, if this happens, Buffalo is likely to be the tip of a potentially huge iceberg. As to the second question, there are two ways to look at that. If you think that the wage gap, poor working conditions, eroding benefits, etc. are going to continue polarizing society it seems credible believe workers will be more receptive. If you look at the culture wars, it’s entirely possible workers will continue to operate against their best collective interests.

Unions are formed when an employer is not able to meet their employees’ expectations. Starbucks will have to deal with an additional stakeholder as a result of its incompetence in handling the demands of its employees.

I believe employees do not want to create unions if everything is going well. Because when a union is created, high achievers get unhappy and dissatisfied because they are considered the same as low or mid-level achievers. The company realizes this and minimizes its responsibilities as a result. And significant responsibilities go beyond the scope of the union.

In my opinion, unionization results in the robotization of employees.