The FTC claims Uber customers were unable to cancel Uber One subscriptions.

Uber and DoorDash are headed for court over some alleged bad business practices.

Amazon’s planned AI-enhanced Alexa update is facing some significant headwinds.

Uber reported third quarter 2024 results that were higher than Wall Street anticipated.

There might be a significant new player in town with the potential to knock Uber and Lyft down a few pegs: Elon Musk’s Tesla. Do you believe Tesla’s robotaxi could truly disrupt the ride-hailing market in the near future?

To help lower emissions, Uber is encouraging drivers and riders to switch to electric vehicles.

The Supreme Court declined to hear Uber and Lyft’s arguments.

Uber Technologies has announced a new partnership with Spirit Halloween. How do partnerships like this reshape retail strategies and influence customer loyalty during peak shopping seasons?

Uber posted strong second-quarter numbers as demand increases for its services.

Per a ruling by the California Supreme Court, drivers for Uber and Lyft will remain independent contractors, not employees. As a result, gig companies are not required to offer worker benefits to drivers.

Seven years ago in California, Uber and Lyft successfully opposed a proposal to mandate fingerprinting for ride-hailing app drivers. However, the recent introduction of Uber for Teens earlier this year has reignited this debate.

Uber will pay automobile owners the $1000 if they can stop driving for five weeks.

Costco has expanded its accessibility by forming a strategic partnership with Uber, allowing non-members to order products from the warehouse club. How does this partnership reflect changes in retail logistics and consumer accessibility?

The new Uber offerings were announced at its annual Go-Get showcase.

Minneapolis is at the heart of heated discussions around two pivotal questions in the ride-hailing industry: How much money do Uber and Lyft drivers make, and what minimum pay should they be guaranteed?

The popular delivery service is shutting down its standalone alcohol ordering company.

Uber has rolled out a new “Return a Package” offering that lets drivers pick up consumers’ return packages and drop them off at a local post office, FedEx, or UPS. Will this appeal to enough consumers at the price of $5 for up to five packages?

Uber has launched a new “Return a Package” feature allowing users to send up to five prepaid and sealed packages to…

Shares of Domino’s Pizza surged 10% following the announcement that customers will soon be able to use Uber Eats and Postmates…

Adults in Toronto can now buy cannabis online and have it delivered to their homes by Uber Eats. It marks the first time that a major third-party delivery provider has been engaged in making marijuana home deliveries. Do you anticipate a large demand for home delivery in the marijuana retail market?

Bodegas are go-to spots for quick purchases in New York City. But the city’s iconic, often cluttered mom-and-pop convenience retailers are growing concerned that they are on the way to being replaced. Do you think the concern bodegas have about being pushed out of existence by ultra-fast delivery is warranted?

A European Union proposal that was introduced last week promises to elevate the debate about whether and how to grant more employment rights to workers in the gig economy. Is the ideal labor structure for gig workers permanent employment, contract employment, contract employment with unionization or something else?

One of the biggest app-based delivery services is offering customers in select markets a service that will get them their grocery orders even faster than usual. Do you think DoorDash’s ultra-fast delivery service will catch up to those who entered the market earlier?

Abercrombie & Fitch Co. has partnered with four different companies to launch same-day delivery across its entire U.S. store fleet, including its Abercrombie & Fitch, Abercrombie Kids, Hollister and Gilly Hicks banners. Does same-day offer more appeal during the holiday season?

Some of the biggest gig economy employers in the U.S. are facing federal scrutiny for allegedly misleading potential employees about how well their gigs actually pay. Do you think companies that use gig workers present a deceptive image of earning potential for the jobs they advertise?

Walgreens has put a full selection of its products on the menu for same-day delivery through Uber Eats across the U.S. How important will delivery options become within the pharmacy space for both prescription and front of store sales?

Companies that have created business models that rely on the use of independent contractors to perform as personal shoppers, handle deliveries and other jobs may find it legally more difficult to avoid paying these workers a baseline minimum wage or overtime pay going forward. Do rules governing employment classifications need to be reconsidered?

Postmates, the Uber-owned on-demand delivery platform, has introduced a new service supporting the last-mile needs of local retailers.  Do you see a promising opportunity for local stores to work with Postmates’ Shop program to support delivery options?

Uber’s move to acquire Postmates is predicted to help the company grab market share in restaurant delivery and significantly expand its capacity to deliver groceries and other staples. Is Uber’s acquisition of Postmates a bigger game changer for restaurant or grocery delivery?

Uber is reportedly in talks to acquire Grubhub in what promises to reshape the restaurant meal delivery space. Would an Uber and Grubhub merger be a positive development for restaurants and consumers?

From Nov. 3 to 5, a number of Instacart’s drivers held a strike to demand better pay. Should retailers be concerned about the strikes, bad press and social media gossip over gig employees’ working conditions?

The sustainable shoe e-tailer, Rothy’s, recently started a marketing campaign to launch a new shoe design. On the day of the big launch, however, Rothy’s sent out an “Ouch” email. Are you seeing a change in how companies deal with crisis management?

The poor IPO debuts of Uber and Lyft have reinforced concerns about the transformational potential of the on-demand economy. Are the challenges facing Uber and Lyft representative of the broader hurdles facing the overall on-demand economy?

The emergence of a new technology is often cited as what drives the disruption of an industry or business. But that’s not true in most cases, according to a Harvard Business School professor. Do you agree that addressing weak links in the customer value chain has been a bigger disruptor in retail than new technologies?

A new study from professors at Wharton and New York University finds that although the flexibility of working multiple jobs fuels their entrepreneurial drive, gig workers are looking for some consistency in their work life and that financial incentives face limits. How do you see the gig economy affecting retail operations in the near and long term?

Both Uber and Lyft have programs in place to vie for their drivers’ loyalty. Now both ride-sharing companies have announced customer loyalty programs. What impact will rewards programs offered by Lyft and Uber have on the respective ride-sharing services’ results?

The entrepreneurial concept of gigging obscures the fact that a growing number of people and companies are cobbling together multiple opportunities just to pay the bills. Are retailers confusing gigging with cobbling in their pursuit of partnerships with digital platforms?

People taking Ubers and Lyfts in some cities can now visit the convenience store on the way to their destination without leaving their seats, thanks to a startup called Cargo. Will rideshare customers take to third-party sales services like Cargo?

Walmart’s groceries won’t be getting rides from Uber or Lyft anymore. The retailer has ended its relationship with the two companies after using them to deliver online grocery orders failed to catch on with consumers. Are you surprised by Walmart’s decision to stop using Uber and Lyft to make grocery deliveries?

For a flat fee of $9.99, ReturnRunners returns any single item for a consumer. Additional items cost 99 cents each. “We make your returns. You do more important things,” the Chicago-based on-demand service states on its website. Do paid, on-demand return services make sense for today’s consumers?

Hoping greater volume makes up for any lost margin, Postmates, the on-demand delivery app, last week made it much easier for members of its $9.99-a-month subscription model to gain free delivery. Will a subscription service work better for Postmates versus the standard fee-per-order model?

Kroger’s streak of quarterly same-store gains has ended after 13 years, but the supermarket giant is intent on starting a new run. Part of the strategy may come in tests the company is running “to solve the last mile equation” for grocery consumers including a home delivery pilot with Uber. What do you see as the best model among grocery home delivery services operating today?

One 120-mile beer delivery does not make driverless trucks a done deal, but it certainly raises the prospect that it could be in the not too distant future. What role do you see for automated trucks in the retail supply chain? How long before this form of commercial delivery becomes commonplace?

Amazon has partnered with the San Francisco 49ers to deliver “tens of thousands” of items to tailgaters at Levi’s Stadium in Santa Clara, CA. What do the NFL fan initiatives say about the potential for on-demand delivery and “anytime, anywhere, anyhow” commerce?

Although dynamic pricing has gotten negative press, consumers are becoming accustomed to the practice, according to a study from Wharton professors. Are consumers becoming less apprehensive about dynamic pricing?

Walmart has announced plans to run pilots with the third-party ride-sharing services, Lyft and Uber to deliver online grocery orders to customers’ homes on the same day they are placed. Do you see an opportunity for retailers to use such services to grow their online grocery businesses?

Harris Teeter is going outside its comfort zone. The Kroger-owned grocery chain, which has offered online ordering and in-store pickup at its stores, is running a pilot program using the UberRUSH third-party service to deliver products directly to customers. What do you predict Harris Teeter will learn from its test of the UberRUSH service?

Visa has come up with a new way to reward customers at the point of sale: shoppers are sent targeted offers and rewards on their mobile phones that can be redeemed at other merchants’ locations. What do you see as the benefits and drawbacks of Visa Commerce Network for merchants?

Layoffs of staff, raising of fees, and lower valuations in funding rounds could be seen as signs of new pressures facing delivery start-ups. Questions are arising whether the new delivery start-ups are headed for flameouts. How may the business model of delivery start-ups have to change for long-term stability?

Just when retailers are finally getting up to speed on omnichannel, they face a new challenge: The Convenience Economy. In what ways do you see on-demand technologies altering expectations around convenience for retailers in the years ahead?