Will Google’s AI-Driven Search Captivate Shoppers?
Google last week introduced a new set of features that deliver AI-generated summaries to queries similar to ChatGPT as well as follow-up prompts to engage users in a conversation.
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Is Best Buy Ready to Tier Up Its Loyalty Program Efforts?
Best Buy is expanding its loyalty program from one paid and one free tier to one free one and two paid.
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Will Generative AI Improve Customers’ Experiences Interacting With Retailers?
Customer experience (CX) and customer service leaders gathered in San Diego this week for the Reuters Events: Customer Service & Experience West 2023 conference.
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Did Anheuser-Busch Take a Sad Bud Light Song And Make It Sadder?
Bud Light’s year-over-year sales have fallen 11 percent this year, according to data from Bump Williams Consulting.
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Will John Mackey’s New Love.Life Concept Change How We Think About Food And Health?
Whole Foods founder John Mackey, who officially stepped down as the CEO of the Amazon.com-owned grocer in 2022, has started another health food-focused endeavor.
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Is Livestream Shopping Ready to Shift Into High Gear?
TikTok appears to be pumping the brakes on its U.S. livestreaming plans while retailers and platforms, including Amazon.com, Poshmark, Qurate, Shein and Walmart, are stepping on the gas.
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Do Retailers Need A Chief Impact Officer?
McDonald’s last year hired Jon Banner as its chief impact officer and EVP, joining several other companies in adding the title to their C-suite.
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Is Giving Feedback Harder Than Getting It?
The problem with workplace feedback is less about employees dreading the exercise and more about managers avoiding facing awkward conversations.
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Will Self-Checkout Tip Prompts Prompt a Tip Backlash?
Payment solutions with built-in tip prompts are now showing up in new retail verticals and even at self-checkout kiosks.
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Can Retailers Get Pols to Stop Playing Chicken in Debt Ceiling Negotiations?
The nation’s largest retailers are calling on Congress and the Biden administration to quickly hash out a deal on the national debt limit and avoid having the U.S. fall into default.
