Sam’s Club is introducing a new schedule for opening and closing hours. Will it pay off?
No need to go to Sam’s Club for a fresh hot pizza. The retailer now offers delivery.
Walmart and its partners are working together to assist those affected by natural disasters.
Sam’s Club has introduced a Grab & Go section to let members purchase more ready-to-eat deli, salads, and baked goods without having to buy in bulk. Is this an under-tapped opportunity?
Sam’s Club plans to slowly replace its traditional and self-checkout lanes across its nearly 600 stores with Scan & Go, Just Go exit technology. What do you see as the pros and cons of this move?
On top of new warehouses, Sam’s CLub is remodeling 600 other locations.
Sam’s Club believes a grazing experience is the way to go for Easter meals.
Customers of Sam’s Club are begging the company to return to the original recipe for one fan-favorite food item.
Sam’s Club is doing its annual force for good promotion.
Sam’s Club will open a digital-only club later this month with no checkout lanes. Do cashierless stores make sense for the warehouse club channel given their challenges with long checkout lines and exit waits?
Walmart-owned Sam’s Club is testing a new store concept that eliminates traditional cash registers.
Those impacted by Hurricane Helene will have resources available to begin rebuilding their lives thanks to Walmart and Dolly Parton.
Walmart announced that it will be raising pay for its Sam’s Club employees as a part of what the company calls “deliberate and meaningful investments” in its workers.
Sam’s Club is launching display ads as part of its Scan & Go mobile checkout experience. Why hasn’t self-scan mobile checkout become more pervasive across retail?
Fratelli Beretta USA, Inc. has recalled Busseto Foods brand charcuterie boards due to possible salmonella contamination.
Chinese shoppers are increasingly embracing membership club warehouses like Sam’s Club and Costco, leading to the expansion of these stores and…
Shoppers flocked to Costco and Sam’s Club during the pandemic for bulk buying and continue to do so amid high inflation in search of value.
Instacart has become a major part of how many Americans shop for groceries online. Now it is moving ahead with plans to become a fixture of how they shop in stores, as well. Is there significant demand for scan and pay apps?
Sam’s Club plans to open a new warehouse club next year in Florida. It will be the first new club the chain has opened since 2017. Is Sam’s Club on the right track with its plans to open new clubs and fulfillment and distribution centers?
Sam’s Club is increasing the price of its annual membership options for the first time in nine years. The increase comes at a time when the chain’s sales have been on the upswing as members turn to the warehouse stores to save money at a time of high inflation. Do you think Sam’s Club members are open to paying more for their memberships at this point in time?
Sam’s Club will start charging most members a $4 curbside-pickup fee after June 28. Free curbside pickup was traditionally reserved for Plus members, but the fee was waived “for a limited time” for Standard members in June 2020 in light of the pandemic. Should retailers offer free curbside pickup, at least with minimum orders?
Thirty-four Sam’s Club locations in the Dallas/Fort Worth area will soon be receiving shipments of Quilted Northern toilet paper and Dixie products via autonomous 26-foot box trucks. Do you think autonomous box trucks will be largely able to replace traditional tractor middle-mile deliveries to retailers in the future?
Sam’s Club announced that its Member’s Mark brand will embrace a new slogan “Made with Our Member and Planet in Mind” and commit to making the environment and sustainability areas of focus. Do you see Sam’s Club securing many benefits with Member’s Mark’s sustainability upgrades?
Inventory tracking robots did not work out for Walmart, but now the company is trying them out at Sam’s Club. Why factors make you think that inventory robots may have success at Sam’s Club in light of the experience at Walmart?
Wawa has added self-scan checkout kiosks in 61 of its locations after a successful pilot, and the kiosks are slated to appear in more stores soon. Do you see self-checkout technology being more widely used in the years to come or will retailers cut back on deployments?
Sam’s Club announced today that it is conducting a test of new Scan & Go technology that allows members to place direct-to-home orders for items that require shipping as they shop the aisles of its stores. What is your assessment of Sam’s use of technology to improve the shopping experiences of its club members?
Sam’s Club learned some fast lessons after the pandemic hit last year, and that knowledge is enabling the warehouse club chain to double-down on customer-focused steps that increased new members and retained a higher percentage of existing ones. How likely are consumers who became new members of warehouse clubs during the pandemic to remain so as disruption concerns ease?
Sam’s Club is thinking smaller this holiday season, selling smaller-sized hams and side dishes this year to better accommodate shrinking Thanksgiving and Christmas celebrations due to the novel coronavirus pandemic. Will Sam’s Club have success selling smaller food pack sizes for the holiday season?
During a global health and financial-solvency crisis like COVID-19, tone-deaf messages will sound like nails on a chalkboard to consumers, threatening to imperil a company’s brand equity long after the dark days have passed. What do you think is going on in the minds of consumers right now?
The list of retailers that have instituted senior shopping hours has continued to grow along with the number of COVID-19 cases reported. What is your assessment of how retailers are addressing the needs of the most at-risk customers during the coronavirus outbreak?
At a keynote session Sunday at NRF, Walmart U.S.’s new CEO said the first step he took to drive employee satisfaction when leading Sam’s Club was to invest significantly in retention, particularly team leaders. Has it become significantly more important for retailers to retain their senior staff?
Sam’s Club earlier this week announced the chainwide launch of a free, same-day online order pickup program. Do you expect Sam’s free, same-day pickup program to prove popular with existing members while helping to recruit new ones?
Tire shoppers at Sam’s Club could find faster, more accurate recommendations from store staff thanks to a new app they’ll have on their tablets. How important is it for retailers to use associate-facing technology to help speed the sales process along?
Walmart has had a tough time getting customers to adopt scan-and-go technology. Now Walmart Canada is piloting a layout that could change how customers think about it. Will Walmart’s new checkout approach overcome the retailer’s previous difficulties with getting customers to adopt scan-and-go?
This spring, Sam’s Club will begin piloting an upgrade to its Scan & Go technology that is meant to enable customers to scan purchases even faster while they shop. Will Sam’s computer-vision enhanced Scan & Go technology achieve a successful level of adoption among Sam’s Club members?
Walmart is opening a laboratory inside a small Walmart in Levittown, NY to see how AI can be used to identify low stocks on shelves, when items are on the wrong shelf and spillages. Will artificial intelligence be a game changer for inventory optimization, labor scheduling or other aspects of in-store operations?
The headline claims that the chain’s latest store concept is “reimagining the future of retail.” While that may or may not be so, there’s no doubt that the new Sam’s is, at the very least, different than the rest. What do you think Sam’s should be looking to learn from its new Sam’s Club Now in Dallas?
When news that Costco was revamping its snack bar menu to add more items designed to appeal to health-conscious club members, the chain decided to dump its Polish hot dogs, a move deemed just too radical for some Costco club members. Does Costco have an actual customer experience issue on its hands now that it is not selling Polish hot dogs at its snack bars?
Sam’s Club announced plans to open a new smaller store concept that’s big on tech, fresh foods and grab-and-go meals. What do you think Sam’s Club intends to do with its new smaller format?
Sam’s Club has announced that it is partnering with Instacart to offer same-day delivery in three cities beginning today, with plans to roll out the service across the U.S. this year and beyond. What will Sam’s partnership with Instacart mean for the warehouse club chain’s membership numbers, sales and mix of online to in-club revenues?
Sam’s Club announced yesterday that it is consolidating the number of membership options it offers from three to two and that, as previously announced, it is ramping up efforts to drive its online sales business. Will Sam’s new membership options and e-commerce strategy help it grow its business?
Yesterday, Walmart announced to wide press coverage that it is raising wages. Later in the day, the company’s Sam’s Club division announced it will close 63 clubs, potentially putting thousands out of work. What is your reaction to the announcement that Sam’s is closing 63 clubs on the heels of Walmart’s pay raise news earlier in the day?
Sam’s Club earlier this month introduced the “Taste & Tips Sampler Bag” as an incentive for online shoppers. The collection of samples is free with any SamsClub.com purchase through April 30, while supplies last, with free shipping. What are the advantages and shortcomings of online sampling versus in-store sampling?
Club Pickup — the Sam’s Club version of click-and-collect fulfillment — is gaining traction with business customers and is poised for growth, said Jamie Iannone, president and CEO of Samsclub.com. How much of an advantage does Sam’s Club gain from incorporating digital tech in services such as click-and-collect fulfillment and Scan & Go?
The Scan & Go mobile app promises to make members’ checkout process faster and more convenient. Unfortunately, Scan & Go-type technologies seem to be in continual trial mode. How highly would you rate the shopper appeal of marrying scanning technologies and mobile checkout?
The rule used to be that when you walked into a warehouse club, the cashier would accept only one form of credit or debit card as payment. But Sam’s Club has announced that the company will now accept Visa beginning on Feb. 1 in addition to American Express, Discover and its own branded credit card. Do you think it is a right or wrong move?
In an email to associates sent last Friday, Sam’s Club president and CEO Rosalind Brewer wrote that after a nine-month review of the business, she was ready to share elements of a new strategic plan intended to build sustainable growth for the chain. Do you see substantial opportunities for Sam’s to grow its member business?
Warehouse clubs have had a “greater effect on retail than e-commerce” over the past 15 to 20 years, according to a university study. Do you agree that warehouse clubs been more transformative to the retail industry than online selling over the past two decades?
Are daily deals the answer Sam’s Club has been searching for in its efforts to gain a competitive advantage over Costco? Probably not, but Sam’s Shocking Values program provides at least one point of difference in the head-to-head competition between the warehouse club rivals. Will Sam’s Club’s emphasis on newness help the retailer bridge the competitive divide with Costco?
Already the only warehouse club in the U.S. to provide a pickup option, Sam’s Club has added some mobile sophistication to its Club Pickup offering to “help save its members valuable time.” What do you think are the biggest pain points in the store pickup process?
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