Macy's News

Macy’s is ‘speechless’ and Wegmans says ‘the more we get together, the happier we will be’

Macy’s is ‘speechless’ and Wegmans says ‘the more we get together, the happier we will be’

Macy’s and Wegmans are going for the heart strings in round six of the 2022 RetailWire Christmas Commercial Challenge. Which one will join Etsy, Kroger, Publix, Amazon.com and Aldi UK in the finals? What is your critique of the Christmas spots from Macy’s and Wegmans?

Is Macy’s leveling up its online fulfillment network?

Is Macy’s leveling up its online fulfillment network?

Macy’s recently announced that it has carved out roughly one million square feet across 35 stores to efficiently fulfill online orders in local markets at a reduced cost. How do you see Macy’s semi-automated store-level and large warehouse fulfillment centers working together?

Claire’s sets up shops inside of Macy’s stores

Claire’s sets up shops inside of Macy’s stores

Macy’s has been pursuing opportunities to grow its business through store-within-a-store partnerships, and in its latest alliance is teaming up with Claire’s to open shops inside 21 Macy’s stores, including eight flagship locations. Are Claire’s and Macy’s a good match?

Are department store shoppers getting a late start on Christmas or taking a pass?

Are department store shoppers getting a late start on Christmas or taking a pass?

Described as a “nightmare before Christmas” by The Wall Street Journal, Macy’s and Kohl’s saw an unexpected sales slowdown in October and early November, leaving questions about whether holiday gifting is being delayed or cut back in a hyper-inflationary period. How worrisome should the late holiday purchasing trend be for department stores?

Retailers have scaled way back on seasonal help for Christmas

Retailers have scaled way back on seasonal help for Christmas

Amid a continued tight labor market, holiday help appears to be less in demand this year due to the souring economy. Is it prudent or hasty to significantly pull back on seasonal hires amid inflationary pressures and the uncertain economy?

Macy’s mined credit card data to avoid taking on excess inventory

Macy’s mined credit card data to avoid taking on excess inventory

Macy’s competitors have been forced to pack-and-hold large amounts of excess inventory, but the department store giant claims that it was able to avoid that scenario in many cases by paying close attention to its co-branded credit card data. Are some retail forecasting systems missing data important to projecting future consumer activity?

Walmart and other retailers are canceling billions of dollars in orders

Walmart and other retailers are canceling billions of dollars in orders

Walmart, Target, Macy’s and Kohl’s are among retailers that have recently said they are canceling some orders to better balance inventory levels, a replay of a strategy used at the start of the pandemic. Should order cancellations be a rare, last-resort option or regularly used as a tool for rebalancing inventories?

What should the free shipping threshold be?

What should the free shipping threshold be?

Kohl’s said its online sales in the second quarter benefited from higher conversion rates, driven largely by a move to lower its free shipping threshold on order size to $49 from $75. How should the order size threshold for free shipping be determined?

Macy’s keeps going small and off-mall

Macy’s keeps going small and off-mall

Macy’s is not anchoring itself to malls any longer. The department store retailer said it will open four new small, off-mall stores as part of a multiyear strategy to reinvent its business in suburban “power centers” around the country. How likely is Macy’s to close more of its mall stores and replace them with Market by Macy’s or dual Market and Backstage locations?

Will Toys“R”Us kids help Macy’s have a very merry Christmas?

Will Toys“R”Us kids help Macy’s have a very merry Christmas?

Every Macy’s will soon have a Toys“R”Us shop inside. The two retailers yesterday said that the toy shops will begin opening later this month, locating one in every Macy’s department store by October 15. How likely are Macy’s customers to shop its stores for toys this holiday season?

Is an urban retail recovery underway?

Is an urban retail recovery underway?

“It’s slow progress, but retailers’ interest in urban corridors is returning and deal volume is inching up, while shoppers, workers, travelers and diners return to city life,” according to a new report from real estate services firm JLL. How confident are you that urban retail will soon return close to pre-pandemic levels?

Why did Nordstrom close Trunk Club?

Why Did Nordstrom Close Trunk Club? 2 Surprising Reasons For Failure

Nordstrom recently disclosed that it has shuttered Trunk Club, but has no plans to deemphasize personalized styling.  Is Nordstrom’s closure of Trunk Club more about the challenges of running apparel subscription services or overall demand for online styling advice?

Why are retailers struggling so hard to balance inventory?

Why are retailers struggling so hard to balance inventory?

Many retailers in the first quarter found themselves with inventory levels that exceeded sales gains. This after dealing with two years of shortages tied to supply chain disruptions. Are the inventory imbalances faced by many retailers likely a temporary or longer-term issue?

Is Macy’s for real?

Is Macy’s for real?

Macy’s CEO Jeff Gennette has been saying that the department store company he leads is a different and better retailer than it has been in the past. The chain’s most recent quarterly results don’t appear to do anything to disprove that assertion. Are you becoming a Macy’s believer?

Macy’s goes small outside the mall

Macy’s goes small outside the mall

Macy’s, a longstanding fixture of the shopping mall, is expanding a standalone store strategy in a way that could change how customers think of the retail chain. Do you see moving away from the mall and into smaller, standalone stores as a path to reinvention for Macy’s?

Has Backstage found its place inside of Macy’s?

Has Backstage found its place inside of Macy’s?

Continuing its fast rollout, Macy’s announced plans to expand Backstage in-store shops to 37 more full-line locations this spring, bringing the off-price concept to nearly 60 percent of the chain and reaching its Herald Square and State Street flagships. Has the Backstage concept proven itself inside Macy’s full-line locations?

H&M opens its e-commerce site to third-party clothing brands

H&M opens its e-commerce site to third-party clothing brands

H&M has opened up its e-commerce sites in Germany and Sweden to third-party brands on a trial basis. The retailer is testing to see whether a marketplace model will resonate with consumers in the two European countries before it scales the test further. Would an H&M marketplace be successful if launched in the U.S.?

Macy’s lets associates express their style

Macy’s lets associates express their style

Macy’s has updated its dress code to encourage associates to dress according to their personal styles so they can be better seen as experts for style advice. What do you think of the “Own Your Style” platform’s overall effort to position Macy’s as the go-to place for fashion guidance?

Will smaller and more localized work for Kohl’s?

Will smaller, more localized stores work for Kohl’s?

Kohl’s, at its Investor Day earlier this month, said it plans over the next four years to open 100 small-format stores, at about 35,000 square feet versus the company average of 80,000. Do you see a hyper-localized approach to merchandising as key to Kohl’s success with smaller-format stores?

Has Macy’s become a different and better retailer?

Has Macy’s become a different and better retailer?

Macy’s had a good year in 2021 and perhaps will silence, at least temporarily, those who say that department stores are going the way of the dodo bird.  Is Macy’s a different and better retailer today than it was in 2019?

What do last-minute holiday shoppers want?

What do last-minute holiday shoppers want?

Promising a double-bonus of cost and time savings, Apple on Wednesday began offering free two-hour delivery in major metro areas from Dec. 22 through Dec. 24. What marketing messages do last-minute shoppers need to hear that are different than those offered earlier in the holiday season?

Does this activist investor know what’s best for Kohl’s?

Does this activist investor know what’s best for Kohl’s?

Kohl’s is the latest retailer to be feeling the heat from an activist investor looking to spin off its e-commerce operations from the rest of its business. Does it make sense in the long-term for Kohl’s to split its digital and physical businesses or sell off real estate in a leaseback situation?

Will Toys ‘R’ Us become an American comeback story?

Will Toys ‘R’ Us become an American comeback story?

Toys “R” Us has a new owner and is taking another shot at establishing a presence in the U.S. WHP Global, the parent company of the retailer, will open a new two-story flagship store in mid-December inside the American Dream megamall in New Jersey. Will Toys “R” Us achieve success with its American Dream flagship store and its Macy’s partnership?

Who will win the first RetailWire Christmas Commercial Challenge?

Who will win the first RetailWire Christmas Commercial Challenge?

It’s not surprising to see so many direct competitors looking to match their ad spending levels to those of their primary rivals. It is with this understanding that we kick off the ninth year of the RetailWire Christmas Commercial Challenge. What is your critique of the Christmas spots from Macy’s and Kohl’s?

Should Macy’s de-omnify?

Should Macy’s de-omnify?

On the heels of Macy’s exuberant earnings report last week, which pushed its stock price up 21 percent overnight to a 230 percent gain for the year to date, a boardroom drama has intensified, spurred by an activist investor. Should Macy’s seriously consider splitting its digital business from its store business?

Will Macy’s curated marketplace distinguish it from online rivals?

Will Macy’s curated marketplace distinguish it from online rivals?

Macy’s plans to launch a curated online marketplace that will recruit “carefully selected” third parties to sell their products on macys.com and bloomingdales.com. The platform will launch in the second half of 2022.  Do you expect Macy’s to have success with its digital marketplace?

Do Macy’s or Best Buy have a better approach to gift cards?

Does Macy’s or Best Buy have a better approach to gift cards?

At Macy’s, the only gift cards available are those linked back to purchases at the retailer. Best Buy, in contrast, offers not only its own gift cards but those for Macy’s, Amazon.com and more than 150 other retailers, restaurants and entertainment businesses. Would you encourage retailers to sell only their own gift cards, offer a curated mix or sell as many gift cards as possible?

Can retailers wean consumers off discounts this holiday season?

Can retailers wean consumers off discounts this holiday season?

Retailers are expected to reduce the number of items they put on sale this holiday season, and the discounts that are offered will probably be much closer to everyday prices than they’ve been in the past. Do you expect reduced discounting to hold throughout the holiday season?

Are Macy’s plans sustainable?

Are Macy’s plans sustainable?

Macy’s is the latest apparel retailer to boost its focus on sustainability as customers continue to expect a greater environmental commitment from the fashion industry. Will sustainability be a positive brand marketing point for Macy’s going forward and will it affect how consumers see the retailer?

Will physical and digital retail operations perform better on their own?

Will physical and digital retail operations perform better on their own?

The lure of high valuation, standalone digital businesses is leading some retailers in a new strategic direction. Are retailers’ sales and profit objectives more likely to be achieved by separating physical and digital operations or by taking a unified approach?

Just how casual will wardrobes become?

Just how casual will wardrobes become?

A new survey found that one-third of employees would prefer an informal dress code to an extra $5,000 in salary. Do you see the pandemic becoming a milestone event accelerating the casualization of wardrobes?

Will reducing seasonal hires pose a big risk for Target?

Will reducing seasonal hires pose a big risk for Target?

Target plans to reduce seasonal hires and give more hours to existing employees as it navigates a tight labor market. Do you see more benefits than risks in Target’s move to hire less seasonal help and give those hours to current associates?

Will Macy’s be thankful it brought back its parade this year?

Will Macy’s be thankful it brought back its parade this year?

The Macy’s 2020 Thanksgiving Day Parade was scaled down significantly. This year New York City is preparing for the return of the event and a crowd of spectators to watch in person. Will the return of the full, live event have any impact on the public’s perception of Macy’s and its sales during this year’s Christmas selling season?

What will be the toy story of Christmas 2021?

What will be the toy story of Christmas 2021?

Retail toy sales got off to a hot start in 2021. How well the category performs, however, particularly during the critical Christmas season, remains to be seen. Are you expecting toy unit sales to outperform last year’s Christmas selling season or will supply chain issues and high prices limit growth?

Macy’s should have stayed local

Macy’s should have stayed local

When the Federated Department Stores’ merger with May Department Stores was announced, the deal’s promise was pitched to Wall Street with one word: Big.  To what degree can Macy’s struggles be linked back to the decision to consolidate regional nameplates under one national banner and shift away from local buying?

Will a new private label be a good fit for Macy’s customers?

Will a new private label be a good fit for Macy’s customers?

Macy’s is launching a new private label brand, touting the clothing line as fashion-forward and contemporary and has planned events in New York City, Chicago and Fort Lauderdale throughout late July. Do you think adding private label lines like And Now This can help Macy’s become fashionable with customers again?

Did the pandemic fundamentally shift retailer/vendor relationships?

Did the pandemic fundamentally shift retailer/vendor relationships?

The novel coronavirus pandemic brought about changes to how retailers and consumer brands conducted business with one another. Just how many of those changes will stick remains to be seen.  How have retailer and vendor relationships shifted since the pandemic hit last year?

Would a skyscraper on top of Macy’s NYC flagship reach in the right direction?

Would a skyscraper on top of Macy’s NYC flagship reach in the right direction?

Macy’s has been struggling to return to national prominence for some time, but CEO Jeff Gennette wants to focus on going big in the Big Apple with plans to transform the iconic Herald Square location into a massive retail landmark. Is this a wise investment on the part of Macy’s leadership or would it be better off directing these resources elsewhere?

Macy’s CEO says recent gains are real and better things are ahead

Macy’s CEO says recent gains are real and better things are ahead

Macy’s reported a 63.9 percent gain in same-store sales during the first quarter as shoppers returned to stores and online sales climbed upward. Do you agree with Macy’s CEO Jeff Gennette that its improved first quarter performance was not “a short-term pop” for the retailer?

Will Walmart’s early payment program be a difference-maker for minority vendors?

Will Walmart’s early payment program be a difference-maker for minority vendors?

Walmart has launched an expanded supplier program providing diverse and minority-owned businesses with early payment on invoices. What’s the best way retailers or brands to support Black-owned or minority-owned businesses?

Why is omnichannel sales attribution still a problem?

Why is omnichannel sales attribution still a problem?

Macy’s cannot offer the use of its Scan and Pay app for purchases from departments where employees make commissions in union-represented stores in Massachusetts and Rhode Island, a labor relations arbitrator recently ruled. How serious an issue is the proper accounting of how in-store actions affect online sales?

Can West Elm tap influencer buzz?

Can West Elm tap influencer buzz?

West Elm has launched its first social ambassador program in another test of the potential of influencer marketing in the home category. What do you think of the potential for West Elm Collective and for influencer-driven ambassador programs in general?

Should Amazon open clearance stores?

Should Amazon open clearance stores?

Amazon.com was considering opening a clearance concept selling unsold inventory of home goods and electronics at steep discounts prior to the novel coronavirus pandemic, reports Bloomberg.  What do you think was behind Amazon’s exploration of clearance stores and will they still make sense post-pandemic?

Is off-mall where it’s at?

Is off-mall where it’s at?

Sephora and Bath & Body Works have announced plans to aggressively open off-mall locations in 2021. The moves come as traffic woes impact enclosed malls and strip malls, lifestyle centers and retailers turn to open-air locations that offer a social distancing advantage. Will the shift toward off-mall locations outlive the pandemic?

Macy’s senior leadership changes focus on digital ops and supply chain improvements

Macy’s leadership changes focus on digital ops and supply chain

Macy’s, Inc. announced yesterday that its chief operating officer, John Harper, will be leaving the retailer on Aug. 1 and that the position will not be refilled. What do you think Macy’s most recent senior leadership changes mean for the retailer’s future direction?

Macy’s says it will recover and rebuild coming off a tough 2020

Macy’s reported a gain in earnings during the fourth quarter, the first time in more than a year, as the department store retailer cut inventory and pulled back on merchandise discounts.  What do you find encouraging about Macy’s earnings report and its strategic plan for its business?

Do masks and social distancing matter in 2020 Christmas spots?

Do masks and social distancing matter in 2020 Christmas spots?

New research shows that only 32 percent of Christmas commercials reflect the current realities of the pandemic and, apparently, that’s okay with most American viewers. There isn’t a mask to be found in either of this week’s Christmas Commercial Challenge spots. What is your critique of the Christmas spots from Macy’s and Target?

Sorry, Virginia, there will be no Santa at Macy’s

Sorry, Virginia, there will be no Santa at Macy’s

For the first time since 1861, Santa will not be greeting kids at Macy’s New York City flagship due to the novel coronavirus pandemic.  Did Macy’s make the right move to forego in-person Santa Claus visits in its flagship stores?

Will virtual recruiting and onboarding hurt seasonal hiring?

Will virtual recruiting and onboarding hurt seasonal hiring?

The practice of virtually hiring and onboarding seasonal help has been on the rise in recent years as online technology advances, but this holiday season, due to COVID-19, it has become the primary option for many retailers. Will the quality of retail’s seasonal staff be impacted by the shift toward virtual hiring and onboarding?

Macy’s is turning stores dark for the holidays

Macy’s is turning stores dark for the holidays

Macy’s has decided to close two of its stores to on-site shopping for the holidays, choosing instead to convert the locations into dark stores that offer in-store and curbside pickup and enable product returns. Do you see dark stores as a good way for retailers to turn underperforming locations into productive sales assets?