Shopper Behavior News

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Dollar Tree Sees Surge in Higher-Income Shoppers

Dollar Tree is now drawing in a more affluent crowd than ever, as even higher-income consumers look for ways to cut costs.

Would online grocery benefit from low inventory alerts?

Would online grocery benefit from low inventory alerts?

A university study finds telling online shoppers that grocery supplies are low can help retain them over the long term. How would you rate the pros and cons of letting online grocery shoppers know when inventories are low?

Retail has a customer trust problem

Retail has a customer trust problem

According to a new Gallup poll, U.S. consumers do not trust retailers as much as they used to — and they do not have much trust for anyone else, either. Do you agree with Gallup’s assessment of the state of trust for retail businesses and the steps retailers should take to earn customer trust?

Should grocers be demanding price decreases from suppliers?

Should grocers be demanding price decreases from suppliers?

At a virtual meeting in December, Whole Foods implored suppliers to lower costs on packaged groceries as inflation moderates. Do grocers have the leverage it takes to strong-arm their suppliers into reducing prices?

Photo: Macy’s

Is the small neighborhood store ready to be the next big retail trend?

People enjoy working from home so much that going back to the office five days a week is no longer an option. Being home more often, consumers prefer to shop local more and want bigger brands to come to them, according to this study. Do you see a significant opportunity for national retailers to open up smaller stores in local neighborhoods?

2023 could be the year of the recession that never happened

2023 could be the year of the recession that never happened

The economic recession of 2023 will not be televised. That’s because it appears unlikely to happen, despite predictions of its inevitability from economists, bankers, analysts and others. What factors do you think will have the greatest impact on retail industry performance for the balance of 2023?

Do retailers need to start paying serious attention to Generation Alpha?

Do retailers need to start paying serious attention to Generation Alpha?

Generation Alpha may be about to take over as the biggest disruptor of retail as members of the youngest generation enter their teenage years. What advice would you have for retailers or brands about preparing for the emergence of Generation Alpha as consumers?

Has luxury retailing become more recession-resistant?

Has luxury retailing become more recession-resistant?

A new study from Bain & Co. concludes that, while luxury spending‘s growth is expected to slow in 2023 following two gangbuster recovery years, the sector has become “more resilient to recession.” Do you agree that the luxury goods sector has become less susceptible to the impact of downturns?

Will consumer anger drive down inflation?

Will consumer anger drive down inflation?

Consumers are fed up with escalating inflation, prompting some companies to restrain their price hikes to offset cost pressures. Will consumer resistance to higher prices likely be the primary factor driving down inflation?

Will reducing organic fraud help justify higher prices?

Will reducing organic fraud help justify higher prices?

In the biggest update since organic standards were first established in 1990, the U.S. Department of Agriculture announced new guidelines designed to close loopholes and increase confidence in the often pricier product bearing the agency’s organic seal. Will stricter certification guidelines significantly improve the price integrity around organic products?

Are retail communications out of sync with consumers?

Are retail communications out of sync with consumers?

A survey from Emarsys finds retailers failing to align with consumers when it comes to when, how and what they want to hear. For starters, the survey found 61 percent of retailers surveyed believe that their customers want to hear from them multiple times a week. Are retailers guilty of too frequent and often too irrelevant communications to consumers?

Does Neiman Marcus have too many eggs in too few baskets?

Does Neiman Marcus have too many eggs in too few baskets?

In a keynote presentation at the 2023 NRF Big Show, Geoffroy van Raemdonck, Neiman Marcus Group’s CEO, was asked about the benefits and risks of the retailer’s high concentration levels. Is the concentration of its customer base and vendor base a concern for Neiman’s?

Consumers get some relief as inflation eases

Consumers get some relief as inflation eases

American consumers continued to spend as prices rose steadily higher from 2021 to June 2022. Will they keep up the shopping pace as prices go in the opposite direction? How might a further easing of inflation affect consumer spending?

Stitch Fix’s woes reflect a broader subscription box problem

Stitch Fix’s woes reflect a broader subscription box problem

Stitch Fix CEO Elizabeth Spaulding’s exit last week and plans by the company to lay off 20 percent of its workforce mark another troubling sign for the subscription box category. Are Stitch Fix’s challenges mainly due to its own business model and the apparel space or more so a reflection of broader challenges facing subscription services?

Are experiences stealing discretionary dollars away from retail?

Are experiences stealing discretionary dollars away from retail?

Falling coronavirus case levels and fewer restrictions drove a strong recovery in spending on experiences in 2022 and they appear to be continuing to take significant discretionary dollars away from retail. How much of a factor has the spending shift toward experiences (i.e., travel, dining out, live events) been on retail in recent months?

Are any alternative in-store payments about to break out?

Are any alternative in-store payments about to break out?

After ramping up efforts to reduce friction in the online shopping experience over the pandemic, retailers are now reportedly focusing their investments on the in-store payment process. Will scan & go, smart carts, mobile payments or any other alternative payment method gain significant traction in 2023?

Will 2023 be all about value?

Will 2023 be all about value?

With customers continuing to seek lower-priced shopping options due to inflation, the major players in value retailing are already far outpacing others in opening new stores in 2022 and appear to be riding mighty tailwinds heading into 2023. How much of the expansion success by dollar stores, budget grocers and other value-first chains depends on enduring inflation?

Did holiday promotions drive gains or only pain?

Did holiday promotions drive gains or only pain?

In the first major assessment of holiday selling, Mastercard estimated U.S. retail sales grew 7.6 percent year-over-year from November 1 through December 24. The performance topped Mastercard’s prediction that called for a 7.1 percent increase but fell short of last year’s 8.5 percent gain. What’s your feeling on how the 2022 holiday selling season went for U.S. retail?

Will Super Saturday be the most super ever?

Will Super Saturday be the most super ever?

Tomorrow is going to be a big day for retail, perhaps the biggest. A record number of consumers are expected to go shopping tomorrow (AKA Super Saturday), according to a forecast by the National Retail Federation and Prosper Insights & Analytics. How important will Super Saturday be to retail’s final results for the 2022 holiday selling season?

Will 2023 become the year that consumers get comfortable with dynamic pricing?

Will 2023 become the year that consumers get comfortable with dynamic pricing?

This holiday season has ushered in a period of peak price-sensitivity. Consumers continue to wonder whether or not we’re in a recession, and while spending is continuing on, there’s certainly an understanding that times are tougher. Do you think consumers trust that retailers are giving them good deals when they see fluctuating prices?

Holiday shoppers have a need for speed

Holiday shoppers have a need for speed

Customers are looking for solutions that get them in and out of the store quickly and effectively this holiday season, according to a new study. How can retailers speed up shopping trips for customers this holiday season without sacrificing service?

7-Eleven tops best grocery store list

7-Eleven tops best grocery store list

These days, the favorite grocery store in the U.S. is not even a supermarket, a new survey says. Why are more people shopping at 7-Eleven and other convenience stores for meals in the current economic environment?

Are retailers failing to keep up with the Joneses?

Are retailers failing to keep up with the Joneses?

No demographic group is monolithic, and this is particularly true of Baby Boomers whose generation stretches nearly 20 years. And one thing is certain: marketing to early or late Boomers in the same manner is likely to fall on a large number of deaf ears. Do you agree with the frequent claims that retailers ignore Baby Boomers in their marketing efforts?

Will Santa place grocery gift cards under the Christmas tree this year?

Gift cards have become an easy answer for people who want to avoid sticking a gift recipient with an item they have to return. Now thanks to this year’s inflationary economy, the gift card that is most appreciated might be the one from the grocery store. What do the findings about people preferring gift cards for necessities mean for grocery stores over the holidays?

The sky won’t fall, and other retail predictions for 2023

The sky won’t fall, and other retail predictions for 2023

The year 2023 is going to be better at retail than expected, especially for those companies that appeal to the higher and lower ends of the market. Those catering to the middle will likely have a tough go of it. How do you think the national economy will affect consumer behavior and retail in 2023?

Is online grocery shopping a guy thing?

Is online grocery shopping a guy thing?

A recent study finds that men are more likely to shop for groceries online when compared to women, who would rather shop in-store. Do you agree with the findings that men prefer shopping online and women prefer shopping in-store?

Are ads causing shoppers to lose faith in Amazon search results?

Are ads causing shoppers to lose faith in Amazon search results?

Amazon has long been the main go-to place for online product search, but a recent Washington Post article finds that it is no longer giving customers what they want because advertisements are muscling out the real search results. Do you see Amazon’s practice of displaying ads in search results reducing the faith that shoppers have in the site?

Retailers find inflation is often about location, location, location

Retailers find inflation is often about location, location, location

Inflation is a top concern for both businesses and consumers currently, and rightfully so as the U.S. trend continues to remain high. What do you see as the most effective tactics for retailers trying to hold the line on inflation for their customers?

Will candy consumers recycle their wrappers?

Will candy consumers recycle their wrappers?

One of the biggest candy manufacturers is slowly rolling out a new, paper-based wrapper material in Australia and New Zealand that could prove to be a more sustainable alternative to the plastic typically used. Do you see recyclable candy wrappers as an innovation that will catch on with American consumers?

Was the high-traffic Thanksgiving weekend a promise of things to come?

Was the high-traffic Thanksgiving weekend a promise of things to come?

A record number of consumers in search of deals on holiday gifts went shopping in stores and online over the Thanksgiving Day weekend, according to the results of a new survey by the National Retail Federation and Prosper Insights & Analytics. What are your takeaways from the Thanksgiving weekend results?

Black Friday is back as record number of Americans are expected to go shopping

Black Friday is back as record number of Americans are expected to go shopping

Americans may have started their Christmas shopping in July or October or some other point before this week, but research indicates that a record number of the nation’s citizens still plan to go hunting for gifts between Thanksgiving Day and Cyber Monday. Are you surprised that so many people are expected to go shopping over the Thanksgiving weekend given all the early sales run by retailers this year?

Are department store shoppers getting a late start on Christmas or taking a pass?

Are department store shoppers getting a late start on Christmas or taking a pass?

Described as a “nightmare before Christmas” by The Wall Street Journal, Macy’s and Kohl’s saw an unexpected sales slowdown in October and early November, leaving questions about whether holiday gifting is being delayed or cut back in a hyper-inflationary period. How worrisome should the late holiday purchasing trend be for department stores?

Can Walmart hold onto the new, wealthier customers it is picking up?

Can Walmart hold onto the new, wealthier customers it is picking up?

Walmart’s savings message is resonating with Americans across income levels and helping the company dramatically reduce its inventory in the process. How likely is it that the new customers coming to Walmart for groceries will stick with the chain once inflation becomes less of a factor?

Is durability a more sustainable selling point than sustainability?

Is durability a more sustainable selling point than sustainability?

While surveys show that sustainability is important to consumers, a new study suggests that championing durability will likely do better in connecting consumers’ needs with the needs of the planet. Is sustainability messaging overhyped as a purchase driver?

The stigma around secondhand gifting is fading away

The stigma around secondhand gifting is fading away

With inflation top of mind for many, surveys show consumers are more eager to buy secondhand items as holiday gifts this year to save money. Are the drivers behind gifting resale items this holiday different from past years?

Are Americans ready ‘to get back to back to the sport’ of Christmas shopping in stores?

Are Americans ready ‘to get back to back to the sport’ of Christmas shopping in stores?

New research shows that Americans are shifting more of their Christmas shopping to stores this year rather than placing orders online.  Do you expect to see a significant shift back to shopping in stores over the balance of the Christmas shopping season?

Is transactional data the key to understanding retail customer behavior?

Is transactional data the key to understanding retail customer behavior?

“The Customer-Base Audit,” co-authored by Wharton marketing professor Peter Fader, argues that firms cannot make fully informed decisions without first understanding their customers’ buying behavior and the actual health of their customer base. Do you believe a customer-base audit as proposed in the article is a good first step on the journey to customer centricity?

Will travel keep retail’s 2022 holiday from taking off?

Will travel keep retail’s 2022 holiday from taking off?

This holiday season, customers might be more likely to head to an airport than a shopping mall. Thanks to an increased customer interest in traveling, some worry that retailers might find themselves with less foot traffic than they had hoped for. Do you expect retailers to take a hit this holiday season because of money being rerouted to travel?

Will dynamic pricing work for restaurants?

Will dynamic pricing work for restaurants?

The restaurant industry is debating the merits of dynamic pricing as the expansion of digital menus over the pandemic has made instant price changes easier. The big unknown is how patrons will react. Do you see more potential benefits or drawbacks to dynamic pricing at restaurants and other foodservice establishments?

Has forecasting for Halloween costumes become a scary trick?

Has forecasting for Halloween costumes become a scary trick?

The hot costume picks for Halloween have shifted away from generic staples (sexy cats, spooky witches) toward pop culture references, making choosing the right mix a more hair-rising effort for merchants. What do you think have been the most important factors driving the choice of Halloween costumes in 2022?

Are home improvement shows changing the purchasing path to reno projects?

Are home improvement shows changing the purchasing path to reno projects?

A university study finds homeowners are increasingly influenced by home improvement media, leading to continuing anxiety about whether their homes are measuring up to standards. How has the popularity of home improvement television, magazines and blogs influenced home renovation projects?

Are backorders costing retailers sales and profits?

Are backorders costing retailers sales and profits?

Nothing beats having an item in stock. New research shows that brick and mortar retailers that need to backorder items to meet customer demand are losing out in the longer run. How can retailers avoid and/or mitigate the negative effects associated with backorders?

Has tipping for takeout become a social norm?

Has tipping for takeout become a social norm?

According to a recent survey, 67.7 percent of Americans feel pressured to tip when picking up takeout food or coffee if the POS system prompts them to, and 44.8 percent only tip because a POS tablet prompts them to do it. Do you think touchscreen payment tablets with tip suggestions for takeout orders are irritating and/or manipulative?

Are donation requests at the checkout worth the shopper anxiety they cause?

Are donation requests at the checkout worth the shopper anxiety they cause?

A new university study finds being asked to donate at cash registers heightens anxiety for shoppers, despite good intentions. Do you see donation requests at checkout as more of a positive or negative to the in-store shopping experience?

Hollister intros new way for kids to shop on parents’ dime

Hollister intros new way for kids to shop on parents’ dime

Hollister yesterday introduced Share2Pay, which allows customers (primarily teenagers) to shop for the items they want and then share their digital cart with their mom, dad or some other adult who will pay for the purchase. Will Hollister’s Share2Pay be well received by its teenage customers and their parents?

‘Special day’ promotions can give retailers the distinction they need

‘Special day’ promotions can give retailers the distinction they need

A new university study finds that consumers are more likely to use discounts celebrating a “special day” than for standard holidays or one-day sales events. Does it make sense that special day-themed promotions are more productive for retailers than traditional holiday campaigns?

Can retailers sustain their current delivery practices?

Can retailers sustain their current delivery practices?

A global survey finds that only 38 percent of consumers feel retailers are doing a good job of using sustainable delivery practices. Over half, however, indicated they were quite/very interested in environmentally-friendly delivery methods. How open do you see consumers being to waiting, paying-up, picking up and taking other steps to support sustainable online delivery?

Do grocers have a price perception problem?

Do grocers have a price perception problem?

Food prices are rising, no doubt, but apparently American consumers think they are paying way more than price tracking statistics show is the reality. Does the grocery industry have a price perception problem?

Will most Americans spend Black Friday shopping on their phones?

Will most Americans spend Black Friday shopping on their phones?

Black Friday still draws large crowds to malls, shopping centers and stores, but a large percentage of Americans will spend the day opening apps and shopping from the comfort of their homes. What do you see as the most significant differences in the way Americans will shop for the holidays this year compared to 2021?

Are younger generations less creeped out by online personalization?

Are younger generations less creeped out by online personalization?

A new survey finds many targeted ads and personalized emails make consumers feel “creepy,” but more so with Boomers than younger generations. What should marketers take away from evidence that younger generations may be more open to personal data-driven online marketing schemes?